Terms and Conditions

The following terms and conditions apply to all orders placed with Malik Online, all activity on Malik Online web sites listed below, all payments taken from customers online and all delivery methods used by Malik Online to deliver goods ordered. For detailed information please read below.

About Malik Online

Malik Online is a part of Malik Foodstore and Malik Hair & Beauty Supplies, the business is a family run business that is run by the Malik family, started in 1980 and is now starting to be run by the third generation of family members.

www.malikonline.co.uk (this site is not trading presently)
www.malikstores.co.uk
www.Afro4.me.uk
www.4afroshopping.co.uk
www.afrocaribbean.eu
www.malikonline.biz
www.malikstores.mobi

Malik Foodstore
20 – 26 Stapleton Road,
Easton, Bristol,
BS5 0QX, England, UK

Main shop Tel:                  0117 955 1741
Hair Shop Tel:                  0117 955 4800
Direct Online Tel:             0117 941 1178
Fax:                                0117 955 1550
email:                             This email address is being protected from spambots. You need JavaScript enabled to view it.

Prices

All prices are in Sterling GB. All prices are correct at time of ordering. Malik Online have the right to adjust prices without prior notice. All products remain the property of Malik Online until full payment has been made.

VAT

As we are sellers of food products as well as hair & beauty products there are some items that carry VAT and some that do not. All items are shown as price to pay so include VAT if applicable. All items where VAT is applicable will be sold with VAT at the current VAT UK rate. As Malik Online are selling retail not wholesale it will be up to the buyer to claim any VAT back if they should not be paying VAT.

Orders

All order are subject to stock availability. Until an order has not been paid in full we are unable to reserve stock for any order. Once we have full payment of an order the order will be processed as normal. Where an order has been placed by Bank Transfer or by Cheque in the post we will be unable to process the order or hold stock until; such time as payment has cleared.

Payments

Payments made by Debit or Credit Card will be made through our Sage Pay Gateway and no card details will be stored by Malik Online. As the payments will be made through a third party secure site Malik Online takes no responsibility for customer’s card details.

Payments made by Bank transfer will be processed once the funds have cleared. Please make all direct bank payments in Sterling otherwise there may be delays in despatching goods due to variations in exchange rates when making a payment.

Cheque payments can be made if preferred to bank transfer. Please make all cheque payments to ‘Malik Online’ and send to Malik’s, 24 Stapleton Road, Easton, Bristol, BS5 0QX. Orders will only be processed once the cheque payment has cleared.

Refunds and Exchanges

Refund for credit and debit cards will be refunded back to the same source of payment.
Refund for Bank Payments will be made in the form of a cheque payment that will be sent to the buyer of the goods.

Refunds for ‘out of stock items’ will be refunded within 2 working days from date of request by the customer

Refund requests made by customer before despatch of goods will be refunded within 2 working days from the date of request. Once goods have been despatched we are unable to offer a refund until the good have been received back.

Refund for goods that a customer wishes to return, if you wish to return goods you must contact us within 7 days of receiving the goods and request a returns form. Products will have to be returned at the cost of the customer, we can not issue any refunds until we have received the goods back in its original packaging unopened. Refund will be issued within 2 working days of receiving goods back as long as they are deemed re-saleable.

Malik Online do not take responsibility for any breakages or losses occurred whilst goods are being returned at the responsibly of the customer, the customer is responsible to package and use the right carrier service for the return of any product no longer required.

The following items may not be exchanged or refunded:
Any item that is not in its original packaging.
Any item that has been used or tested
Fresh food products/
Perishable goods/ Short life expectancy products such as patties or breads
Pony Tails, Instant weaves (any hair attachment type product)
Wigs

Out of Stock Products

Usually item are in stock, however as we have a vast selection of items there will be occasions where items are out of stock. On these occasions we endeavour to update the website to show this. Due to also having a high street store there are occasion where stock may not be displayed out of stock, however when placing the order we may become out of stock.

If an item becomes out of stock then we will contact the customer giving an estimated date of re-stock, offering an alternative product or a refund for the product.

In the event we are unable to contact a customer and do not get a reply back from emails sent within two weeks we will refund the out of stock product and despatch the order, if we feel that the item ordered will have a long delay before coming back into stock.

Delivery

There are two delivery options;
Interlink Express – These are a carrier service that deliver in the UK and in the EU.
Royal Mail – This is mainly for smaller parcels and will be in the UK

You will be given a delivery option with the price on our check out page, below are the expected delivery day from date of despatch.

Royal Mail delivery is a first class post service, this can take 3 – 5 working days for delivery in the UK.

For all the above orders the cost of delivery is weight dependant, the price will be available to see and select on the checkout page before making a payment

Interlink Express delivery periods are listed below;

England and Wales         Usually Next working day
Scotland                        From 1 – 3 working days, depending on location
Northern Ireland             From 3 – 5 working days
Isle of Man                     From 3 – 5 working days
The Channel Islands        From 3 – 5 working days
Jersey & Guernsey          From 3 – 5 working days

For all the above orders the cost of delivery is weight dependant, the price will be available to see and select on the checkout page before making a payment

Austria                delivery 3 – 5 working days                          £20.00
Belgium               delivery 3 – 5 working days                          £15.32
France                 delivery 3 – 5 working days                          £15.32
Germany             delivery 3 – 5 working days                          £15.32
Eire                     delivery 3 – 5 working days                          £15.32
Luxembourg         delivery 3 – 5 working days                          £15.32
Netherlands         delivery 3 – 5 working days                          £15.32
Denmark             delivery 4 – 8 working days                          £20.00
Finland                delivery 5 – 8 working days                          £32.00
Sweden               delivery 5 – 8 working days                          £32.00
Estonia                delivery 5 – 8 working days                          £32.00
Latvia                  delivery 5 – 8 working days                          £32.00
Lithuania              delivery 5 – 8 working days                          £42.00
Italy                    delivery 4 – 8 working days                          £22.50
Spain                  delivery 5 – 8 working days                          £23.00
Portugal              delivery 5 – 8 working days                          £31.00
Bulgaria              delivery 5 – 8 working days                          £42.00
Czech Republic    delivery 5 – 8 working days                          £22.00
Greece               delivery 5 – 8 working days                          £42.00
Hungary              delivery 5 – 8 working days                          £42.00
Poland                delivery 5 – 8 working days                          £32.00
Romania             delivery 5 – 8 working days                          £34.00
Slovakia             delivery 5 – 8 working days                          £22.00
Slovenia             delivery 5 – 8 working days                          £32.00

Fresh food items, breads and patties are will not be usually despatched on Friday, they will only be despatched on a day where the delivery can take place on the following day (sorry we are unable to offer Royal Mail service for fresh goods, breads and patties).

All goods can only be sent to the Card Holder home address or their work address if they prefer.

ALL DELIVERY PRICES ARE SUBJECT TO CHANGE WITHOUT ANY PRIOR NOTICE

Guarantees and Liabilities

Malik Online sell products that are purchased from reputable suppliers, all stock that is sold is new unless otherwise stated. All products shown are described using information from the products or suppliers of those products; even though all care is taken to make sure the information is accurate we cannot guarantee this and take no liability for the in-accuracies in the descriptions.

Hair Products such as hair extensions, wigs and hair dyes, where the colours have been displayed on our web site, we cannot guarantee the accuracy of the colour as this is dependent on the customer monitor.

Electrical products carry a 12 months guarantee unless otherwise stated. If the product becomes faulty then you should contact Malik Online, Malik Online will then provide the information required to resolve this issue.

None electrical product, if these become defect or do not seem to match the description then the manufacturer should be contacted. Malik Online cannot take liability for products that are delivered still sealed; this liability will be with the manufacturer.

If any product have been received where the seal is broken, the product has been tampered with or the product date has expired then Malik Online with replace or refund these products without any further cost to the customer.

We reserve the right to refuse to service to customer if we feel that there are reasons that an order should not be fulfilled, the reasons can be we feel an order may be fraudulent, the customer has been verbally abusive to Malik Online staff or any other reason deemed unreasonable behaviour or such activity. We also reserve the right to block any computer, debit/credit card, address or name if we feel that there has been fraudulent activity associated with such computer, debit/credit card, address or name.

Privacy Policy

All care is taken with customers records. Malik Online do not share these details with any third parties. The only details that are kept are name, address and contact details (telephone numbers and email), these are used to process customer orders and are kept as a record. These details may also be used to send promotions or news letter from Malik Online, if this option has been selected.

WE DO NOT HOLD ANY INFORMATION FROM CUSTOMERS DEBIT OR CREDIT CARDS. All payments are handled through Sage Pay Gateway and are secured payments.

All data we do hold is stored securely.

Complaints

All complaints should be made to;

Malik Online
24 Stapleton Road
Easton
Bristol
BS5 0QX
England, UK

Telephone 0117 9411 178 – 0117 955 1741 – 0117 955 4800
If you wish to call from outside the UK then please replace 0117 with 0044117.

Email – This email address is being protected from spambots. You need JavaScript enabled to view it.

Fax – 0117 9551 550

Complaints regarding a delivery of damaged goods or parcel should be made within 7 days of receipt. You should take photographic evidence as this will be required to process the claim.

Any other complaints can be initially made by telephone, it is advisory that complaints should be made in writing and sent to the above address.

We endeavour to respond within 48 hours of receipt of claim.